Shipping & Delivery
What is your delivery time?
Delivery Time = Processing Time + Shipping Time.
We generally need 1-3 business days to process your order and 5-10 business days for shipping. Expect your items within 6-13 business days.
How do I know when my order is shipped?
You’ll receive a confirmation email after placing your order. Once shipped, we’ll send you another email with the tracking details.
Which countries do you ship to?
We ship worldwide, including the USA, Canada, UK, Germany, France, Spain, and more.
Can I track my order?
Yes! Use the tracking number in your shipping confirmation email to monitor your order’s status.
Do you ship to PO Boxes or APO/FPO addresses?
Unfortunately, we cannot ship to PO Boxes or APO/FPO addresses at this time.
Orders
Can I change my order or shipping address?
Yes, but only before your items are packed and shipped. Contact us immediately via WhatsApp or email for changes.
Can I cancel my order?
You can cancel your order before it is packed and shipped by reaching out to us promptly.
Why does my order status say “Unfulfilled”?
An “Unfulfilled” status means your order is being prepared. Once shipped, it will update to “Fulfilled,” and you’ll receive tracking information.
What should I do if I receive the wrong item?
We sincerely apologize for the mistake. Please contact our customer service, and we’ll ensure you receive the correct product at no extra cost.
Returns & Exchanges
What is your return policy?
We accept returns for items in new, unworn condition within 30 days of purchase. Returns are processed within 3-5 business days of receiving your items.
Who covers the return shipping cost?
If the return is due to our error (wrong or defective items), we cover the cost. Otherwise, return shipping costs are the customer’s responsibility.
Can I return final sale items?
Final sale items are not eligible for returns or exchanges.
Where will my refund be sent?
Refunds are issued to the original payment method. Please allow 3-5 business days for it to reflect in your account after processing.
Products
How do I find fabric or material details?
Fabric and material details are listed under “Description” on each product page.
How do I choose the right size?
Refer to the size chart available on each product page to find the best fit for you.